If it were possible to give a zero I would do it. This has been a very poor experience getting a new floor. The sales communication was poor. The installers put down the floor with defective marks on it. I am still waiting for customer care. Bad experience overall.
Other than having a great deal, I am extremely happy with the courtesy and friendliness of the staff there, especially Joe and Chris.
Do yourself a favor and shop at a big box store like Lowes, Home Depot, Menards etc. for laminate flooring...!!! DO NOT PURCHASE FROM """"ANY"""" LUMBER LIQUIDATORS LOCATIONS...!!!
Bought flooring here 3 weeks ago. Customer service was great. Our order came in sooner than told, which is awesome!
My wife and I recently built a home and cut a deal with the builder where we did approximately 30+% of the work. One item in our scope was ALL of the flooring. We decided on laminate, and chose LL, for two reasons - (1) they had a color that was the closest to what we wanted and (2)** they said that they would PROVIDE A REFUND FOR ANY UNUSED PRODUCT. We were told by several store managers at several LL store locations that if we had product left over, we would be refunded our money as long as it wasnt damaged. Well folks I am here to tell you that is an OUT AND OUT """LIE"""..!!! After arguing with the store manager (in front of customers) for over an hour, the manager of the Newark Delaware location, contacted corporate LL , who in turned allowed for a ""credit"" of the product returned. Come on guys - what in God's name are we going to do with a credit in hundred of dollars, now that we have built a brand new home...!??!?!??! Give me a break...! Ohhh, I could list it on Craig's list or ebay and get pennys on the dollar. You would think with ALL OF THE BAD PUBLICITY that lumber liquidators received from the CDC regarding the risk of cancer from formaldehyde in flooring being three times higher than they originally thought due to off gases that LL would bend over backwards, to save their name and reputation. Well I am here to tell you that is not the case. DO NOT BUY FLOORING FROM LUMBER LIQUIDATORS, IF YOU ARE HOPING TO RETURN ANY UNUSED PACKAGES...!! So much is this statement true that - we had much better luck at Floor and Decor on unused product that we returned to them for other floors in our home AND it was well after the 90 day period. I hope the CEO , CFO and others of corporate Lumber Liquidators see this message, I doubt however as you sit in your ivory towers, collecting your excessive salaries that you will do anything about this. MY HOPE however is that this post and several others I will make - will place a dent in your business, and have shoppers looking elsewhere for their flooring needs...!
Will never deal with this establishment again. POOR customer service.
Lumber Liquidators Inc is a US Home Goods Store based in Delmar, Delaware. Lumber Liquidators Inc is located at 38491 Sussex Hwy, Delmar, DE 19940, USA.
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